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Appeals of citizens

Rules for working with e-applications


E-applications submitted according to the Law of the Republic of Belarus of 18.07.2011 number 300-Z "On citizens and legal persons" (as amended by the Act of 07/15/2015 number 306-W), are subject to mandatory registration and reception in the UE " Belarusian oil trading house. "


E-applications are served in the UE "Belarusian Oil Trade House" by placing in a special section "Contacts" - "Contact Form" on the official website of the company in the Internet.


Requirements for e-applications.


E-applications are set out in the Belarusian or Russian language.


Electronic applications of citizens must include:


name and (or) the address of the organization or position of the person who is sent to treatment;


surname, name, patronymic (if any), or the initials of the citizen, the address of his place of residence (stay);


statement of fact-treatment;


e-mail address of the applicant.


Electronic circulation of legal entities must contain:


name and (or) the address of the organization or position of the person who is sent to treatment;


full name of the legal entity and its location;


statement of fact-treatment;


surname, name, patronymic (if any), or the initials of the head or a person duly authorized to sign the application;


e-mail address of the legal entity.


For e-applications supplied by representatives of the applicants, must be accompanied by electronic copies of documents confirming their powers (to send to the email address: info@bntd.by ).


Acceptable formats of attached documents and (or) the information specified in the fourth paragraph of the first part of this paragraph, in electronic form and their graphic images on paper (scans) are Portable Document Format / A (PDF / A), Office Open XML (DOCX) , dual format markings (DOC), Rich text format (RTF), text file (TXT), Open Document format (ODT), archiving and data compression format (ZIP, RAR), Portable Network Graphics (PNG), Tagged Image file Format (TIFF), Joint Photograph Experts Group (JPEG), Joint Photograph Group (JPG).


E-applications must be reviewed no later than 15 days, and treatment requiring further investigation and verification - not later than one month from the day following the date of registration in the treatment of UE "Belarusian Oil Trading House".


Answers (notice) on electronic communications are transmitted to an email address of the applicants listed in the e-applications, except in cases where the applicant in his electronic address requests to send a written response or simultaneously send a written answer and the answer to their email address, as well as in electronic address specified e-mail address to which a response can not be delivered (notification) for technical reasons.


If incoming e-treatment with the same content from different applicants are massive (more than ten requests), the answers to such requests are posted on the official website of the UE "Belarusian Oil Trading House" in the global computer network without a referral responses (notifications) to the applicants.


Leaving without consideration on the merits


Left without consideration on the merits treatment that (which):


It is not made in the Belarusian or Russian language;


They do not include last name, first name, patronymic (if any), or the initials of the citizen, place of residence (place of residence);


do not contain the full name of the legal entity and its location, last name, first name, patronymic (if any), or the initials of the head or a person duly authorized to sign the appeal (for legal entities);


contain text that can not be reading;


contain obscene or offensive words or expressions;


subject to review in accordance with the law on constitutional proceedings, civil, civil procedural, economic procedural, criminal and procedural legislation, legislation governing the procedure for administrative proceedings, law on administrative procedures, treatment is to contact the employee to the employer or in accordance with the legislation of another procedure feeding and handling such requests;


ask questions that do not relate to the enterprise of competence;


missed without good reason deadline for submitting the complaint;


please re-treatment and it does not contain new facts relevant to the consideration of the appeal on the merits;


the applicant ceased correspondence concerning set out in circulation.


The applicant has the right to withdraw his or her e-mail appeal to consideration of its merits, by written declaration or a declaration in electronic form in the same way that an e-mail message was sent.


Company response to treatment or the enterprise the decision to abandon the treatment without consideration on the merits may be appealed in court in the manner prescribed by law.


Use the form to send message


Normative legal acts on the complaints of citizens and legal entities


Presidential Decree dated October 15, 2007 № 498 "On additional measures to work with citizens and legal entities" (in red. Presidential Decree of 18.06.2009 N 323 from 11.12.2009 N 622, from 22.03. 2011 N 119) "

Presidential Directive of December 27, 2006 № 2 "On measures to further de-bureaucratization of the state apparatus"

Law of the Republic of Belarus of 28 October 2008 "On the basis of administrative procedures"

Law of the Republic of Belarus of 18 July 2011 "On citizens and legal entities"

Presidential Decree of April 26, 2010 № 200 "On administrative procedures undertaken by government agencies and other organizations at the request of the citizens"


Additionally, we inform that the UE "Belarusian Oil Trade House" is carried out pre-registration:


an appointment with the Director General of (being secretary receptionist manager on the phone 2074792).


Reception is performed in the first and third Monday of the month from 17.00 to 18.30 hours;


an appointment to the Deputy Director General (being secretary receptionist manager on the phone 2074792).


Admission is carried out in the second and fourth Tuesday of the month from 17.00 to 18.30 hours.


If the day of personal reception of citizens falls on a public holiday or a holiday declared by the President of the Republic of Belarus a day off, a day of personal reception postponed to the next working day.


The book of comments and suggestions of citizens is in the office of the chief accountant Chichuk SA / Avenue Dzerzhinsky -73, room 217; City Phone: (017) 2074438, Internal phone: 2020 /.


 Information about the place and time of personal reception of citizens heads of the concern "Belneftekhim"


 Address: Minsk, Dzerzhinsky Avenue-73


FULL NAME Position
Day and time of reception room cabinet
  Group Chairman
1st Wednesday of the month from 15.00 to 20.00
514
                Group Deputy Chairman 2st Wednesday of the month from 15.00 to 20.00 507
Miljevic Vitaly Vatslavovich
Group Deputy Chairman 13st Wednesday of the month from 15.00 to 20.00 303B
                  Group Deputy Chairman
3st Wednesday of the month from 15.00 to 20.00 510
  Group Deputy Chairman
4st Wednesday of the month from 15.00 to 20.00 303A


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